Policy
Returns and refunds
Returns
Because our teas are food products, we cannot accept returns of opened packs. If your order arrives damaged, tampered with or incorrect, contact us within 48 hours of delivery with photos and we will replace it or refund you.
Cancellations
You can cancel an order any time before it is dispatched by messaging us on WhatsApp.
Refunds
Approved refunds are issued to your original payment method within 5 to 7 working days.
Questions? Write to hello@vanmool.com.